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Pulsor Suite

Terms of Service

The terms that govern use of Pulsor Suite.

Draft document, awaiting legal review. It describes how Pulsor Suite actually works but has no contractual value until the reviewed version is published. Items in square brackets are still to be completed.

1. Purpose

These terms govern access to and use of Pulsor Suite (the « Service »), published by ELECTRAPPS [legal form, registration number and registered office to be completed] (« Pulsor », « we »). They apply to the organization that subscribes (the « Customer ») and to every person the Customer gives an account (the « Users »). A signed order form or enterprise agreement prevails over these terms where they differ.

2. The Service

Pulsor Suite is an enterprise knowledge platform: the Customer deposits or connects its documents (uploads, file servers, mailboxes, databases), and Users search them and ask an AI assistant questions whose answers cite their sources. The Service is offered as Pulsor Cloud (hosted by Pulsor) or as a dedicated deployment (private cloud, on-premise, sovereign) under a separate agreement. Features marked « in progress » or « planned » on the website are not part of the Service until they are released.

3. Accounts and access

  • The Customer appoints at least one administrator who creates Users, assigns departments and roles, and sets document access.
  • Users keep their password and, where the Customer requires it, their personal PIN confidential. Sharing an account is forbidden.
  • The Customer is responsible for the rights it gives: Pulsor applies them, it does not decide them.
  • We may suspend an account that endangers the security of the Service, after notice when circumstances allow.

4. Customer data

  • Documents, messages, questions and answers belong to the Customer (« Customer Data »). Pulsor processes them only to provide the Service, on the Customer's instructions.
  • Customer Data is not used to train shared AI models of Pulsor.
  • When the Customer's deployment uses a third-party AI provider, the excerpts needed to answer a question are sent to that provider under its business terms; the list of providers is in the subprocessors page.
  • Personal data processed on the Customer's behalf is governed by the Data Processing Agreement.
  • At the end of the contract, the Customer can export its documents; Customer Data is then deleted within [30] days, except copies the law requires us to keep.

5. Acceptable use

Use of the Service must comply with the Acceptable Use Policy and the AI Usage Policy.

6. AI-generated content

Answers, summaries and drafts are produced by AI models from the Customer's documents. They can be incomplete or wrong. Users check them, in particular through the cited sources, before relying on them for a decision with legal, financial, medical or human-resources consequences.

7. Fees

Fees, billing period and payment terms are set in the order form or on the pricing page. Unless stated otherwise, fees are payable in advance and exclusive of taxes. [Late-payment terms to be completed.]

8. Availability and support

Pulsor Cloud is operated with reasonable care. Availability and support commitments, when the Customer subscribes to them, are defined in the Service Level Agreement.

9. Security

Pulsor maintains the measures described on the security page: access filtered by each User's rights before any AI processing, encryption in transit, encrypted storage of credentials, audit logs, second factor by PIN. The Customer secures its own accounts, devices and network.

10. Confidentiality

Each party keeps the other's confidential information secret and uses it only for the contract, during the contract and [5] years after.

11. Intellectual property

Pulsor keeps all rights in the Service, its software and its documentation. The Customer keeps all rights in Customer Data and in the content it generates with the Service. Feedback the Customer gives may be used to improve the Service.

12. Liability

Neither party is liable for indirect damages (loss of profit, of business, of image). Each party's total liability is capped at the fees paid by the Customer in the [12] months before the event, except for breach of confidentiality, gross negligence or wilful misconduct. [To be validated by counsel.]

13. Term and termination

The subscription runs for the period in the order form and renews for the same period unless terminated [30] days before its end. Either party may terminate for a material breach not remedied within [30] days of notice.

14. Changes

We may update these terms; material changes are announced to administrators at least [30] days in advance. Continued use after that date means acceptance.

15. Governing law and disputes

[Governing law and competent courts to be determined by counsel.] The parties first try to settle any dispute amicably.

16. Contact

For any question about these terms: the contact form.